Question 1

What is an AI Twin?

Accepted Answer

An AI Twin is a conversational digital version of your company. It's trained on your own website, documents and product truth, and can answer visitors, qualify leads and route serious opportunities to your team — 24/7, in your voice, with citations back to the source.

Question 2

How is an AI Twin different from a chatbot?

Accepted Answer

A traditional chatbot follows scripted flows or generic LLM answers. A Reality Twin is grounded in your knowledge graph — every reply is cited, memory is persistent per visitor, and the same twin can meet other twins in the network to broker introductions. See our comparisons: /vs-chatbase and /vs-botpress.

Question 3

How is an AI Twin different from a digital twin?

Accepted Answer

Industrial digital twins model physical assets (a turbine, a factory). An AI Twin models a company's knowledge, offer and voice so it can hold real conversations with customers, partners and investors.

Question 4

How do I create an AI Twin?

Accepted Answer

Sign up, paste your website URL, and Reality Twin crawls it, builds a citable knowledge graph and spins up your first twin — usually in about 60 seconds. You can then upload extra docs, tune the personality and embed the widget.

Question 5

Do I need to code to launch a twin?

Accepted Answer

No. The setup and the embeddable widget are no-code. Developers can also drive everything via the REST API and (soon) the TypeScript SDK.

Question 6

What's the best AI chatbot for a small business?

Accepted Answer

For small teams the trade-off is honest onboarding vs. deep configuration. Reality Twin is designed for founders and small teams: it self-installs from your website, captures and scores leads out of the box, and doesn't require an engineer to maintain. Free plan lets you validate before paying.

Question 7

Can an AI Twin qualify leads for my sales team?

Accepted Answer

Yes. Every conversation is scored on intent and fit. Hot leads land in your inbox already enriched with company info, use case and next step, and can be pushed into HubSpot or Salesforce on Pro and above.

Question 8

Can the twin book meetings or appointments?

Accepted Answer

Yes — on Starter and above you can connect a calendar and let the twin propose and confirm slots inside the conversation.

Question 9

Which channels can I deploy an AI Twin on?

Accepted Answer

Today: your website (embeddable widget or full page), your marketplace profile, and the REST API. Slack, WhatsApp and email are on the roadmap.

Question 10

Does it work in languages other than English?

Accepted Answer

Yes. Reality Twin is multilingual — the platform UI ships in 7 languages (EN, DE, ES, FR, IT, RU, ZH) and twins answer in whatever language the visitor writes in.

Question 11

How do you prevent the twin from making things up?

Accepted Answer

Every answer is grounded in your knowledge graph and cited back to the source document or page. If the twin can't find a citation, it says so and offers to route the question to a human — hallucinations are treated as bugs, not features.

Question 12

What knowledge sources can I connect?

Accepted Answer

Your website (crawled automatically), uploaded documents (PDF, DOCX, MD, TXT), Notion pages, and structured Q&A pairs. Free plan covers your website; Starter adds up to 10 docs; Pro is unlimited.

Question 13

How often does the twin re-crawl my website?

Accepted Answer

Weekly by default; you can trigger a manual recrawl anytime, or use the API/webhook to push updates the moment your CMS publishes.

Question 14

Can I control the twin's personality and tone?

Accepted Answer

Yes. You define voice (formal → playful), verbosity, refusal behaviour and topic boundaries. Changes go live immediately and can be A/B tested per channel.

Question 15

Is there a free plan?

Accepted Answer

Yes. Free includes 100 conversations/month, 1 AI Twin, a public marketplace listing and community support. No credit card required — see /pricing.

Question 16

How much does an AI Twin cost?

Accepted Answer

Starter is $29/mo (2,500 conversations, 3 Twins, lead capture). Pro is $99/mo (25,000 conversations, unlimited Twins, Twin-to-Twin protocol). Enterprise is custom with SSO, private models and regional hosting.

Question 17

What counts as a conversation?

Accepted Answer

A conversation is a single visitor session with the twin, regardless of message count. Sessions expire after 30 minutes of inactivity.

Question 18

Can I upgrade, downgrade or cancel anytime?

Accepted Answer

Yes — plan changes take effect immediately and are prorated. Cancel anytime from the billing screen; your data stays available for export for 30 days.

Question 19

Where is my data stored?

Accepted Answer

Application data lives in the European Union (Ireland). Reality Twin is a Swiss company under Swiss law — the company is Swiss, the storage is EU. Full details on /security and /dpa.

Question 20

Do you train shared models on my content?

Accepted Answer

No. Your knowledge stays isolated to your workspace at the database row level with Row-Level Security. We never train shared foundation models on your content.

Question 21

Is Reality Twin GDPR-compliant?

Accepted Answer

Yes — GDPR and Swiss FADP aligned. A signed DPA is available on request via hello@realitytwin.io.

Question 22

Who can access the twin's admin?

Accepted Answer

Only accounts you invite to your workspace. All operator access is protected by MFA. Production access on our side is restricted to the founder and audit-logged.

Question 23

What is the Twin-to-Twin protocol?

Accepted Answer

When two twins in the network align on intent, capability and fit, Reality Twin proposes a meeting to both sides — no cold outreach. The protocol handles the discovery, the intent signals and the consent handshake.

Question 24

Is my company automatically listed in the marketplace?

Accepted Answer

Only if you opt in. You control the public profile, what the twin will disclose to other twins, and which industries can discover you.

Question 25

How much does an AI chatbot cost?

Accepted Answer

It ranges from free to thousands per month. Reality Twin starts free (50 conversations/month), then CHF 39 (Starter, 1,000), CHF 149 (Pro, 5,000) and CHF 399 (Scale, 20,000). Conversations are a shared pool across all your twins and you can buy more any time.

Question 26

How do I add an AI chatbot to my website?

Accepted Answer

Paste one script tag into your site and the twin appears as a chat widget — no code beyond that. You can also embed a full-page version or use the REST API and MCP server.

Question 27

Can I build an AI chatbot without coding?

Accepted Answer

Yes. Setup, knowledge, personality and the embed widget are all no-code. Developers can additionally use the REST API and MCP server for deeper control.

Question 28

Is an AI chatbot worth it for a small business?

Accepted Answer

For most small businesses, yes: it answers repetitive questions 24/7, captures leads you'd otherwise miss overnight, and needs no extra headcount. The free tier lets you validate before paying.

Question 29

Is Reality Twin a good Chatbase or Botpress alternative?

Accepted Answer

For B2B teams that care about pipeline rather than deflection, yes. It adds grounding with citations, real lead qualification and CRM write-back, and Twin-to-Twin discovery. See /vs-chatbase and /vs-botpress for detailed comparisons.

Question 30

Does the AI chatbot support multiple languages?

Accepted Answer

Yes. The interface ships in 7 languages and twins answer in whatever language the visitor writes in, so one twin serves a global audience.

Question 31

Is an AI chatbot GDPR compliant?

Accepted Answer

Reality Twin is aligned with the GDPR and the Swiss FADP. Application data lives in the European Union (Ireland), your knowledge is isolated per workspace with row-level security, and a signed DPA is available on request.

Question 32

Will AI replace my support or sales team?

Accepted Answer

No — it removes the repetitive first layer so your team spends time on conversations that need judgment. The strongest setups pair an AI Twin for instant 24/7 answers with humans for complex, high-value cases.

Everything about AI Twins, in plain English.