Your company, reachable by AI — relieves reception, never diagnoses
A practice's phone rings all day with questions that aren't medical: hours, insurance, referrals, what to bring, where to park. A twin answers those precisely — and refuses, by design, to do anything clinical.
The reception load
- The phone is occupied by organisational questions while patients wait at the desk.
- New patients ask the same things about insurance, referrals and first appointments.
- Any AI in healthcare raises an immediate and legitimate question about liability.
What a Twin changes
You set explicitly what the twin must not do. It answers organisational questions and declines anything diagnostic or therapeutic, pointing to a human — that boundary is a configuration, not a hope.
The statement register keeps a timestamped, source-attributed and hash-anchored copy of every answer, exportable — which is what makes an AI defensible in a regulated setting.
Data is hosted in the European Union (Ireland) under the GDPR and the Swiss FADP, with a Data Processing Addendum. Only publish what you'd publish on your website — the twin is a public-facing assistant, not a patient record system.
- “Which practice near me takes new patients without a referral?”
- “Dentist with Saturday hours in Zurich”
- “Physiotherapy practice that accepts supplementary insurance”
If your company can't be read by a model, the answer names someone else.
Questions we get asked
Can it give medical advice?
It should not, and by default it will not. You define the refusal rules; the twin answers organisational questions and hands anything clinical to a human.
Is it suitable for patient data?
No — and don't use it that way. The knowledge base is for information you publish publicly. Patient data belongs in your practice management system.
Can it book appointments?
Yes, it can take an appointment request with contact details. Your team confirms it — the twin is not authorised to make binding commitments unless you enable that.
See how AI reads your company today
Free, no account. Paste your website and get the findings — then ask your own Twin a question.
Check your AI-readability — free