Read, search and export AI Twin conversation history

Your AI Twin's conversation history is a goldmine: it tells you what visitors actually want, which questions your website doesn't answer, and which leads are worth calling. Reality Twin stores every transcript with full context and gives you fast search, granular filters, and clean exports.

Browse conversations

• Open Conversations. The list is sorted newest first.
• Filter by date range, lead score, source page, country, language or handoff status.
• Full-text search across every message body.
• Click any conversation to see the full thread with citations and enrichment data.

What a transcript contains

• Visitor session ID and (if captured) email, name, company.
• Enrichment: industry, headcount, region (from the work email domain).
• Every message with timestamp and, for twin replies, the citations used.
• Lead score with the signals that produced it.
• Handoff events and human replies.

Export

From the top-right menu, export the current filter as CSV or JSON. The export includes visitor metadata, the full message-by-message transcript, citations, lead score and handoff events. CSV is great for pasting into a spreadsheet; JSON is easier to feed into your own analytics.

# API export example
curl "https://realitytwin.io/api/v1/conversations?from=2026-06-01&format=json" \
  -H "Authorization: Bearer $RT_API_KEY" > conversations.json

Retention

Default retention is 24 months. Change it per workspace in Settings → Data → Retention. When conversations are deleted, they're purged from primary storage immediately and from backups within 90 days.

Data subject requests

To satisfy a GDPR / FADP right-to-erasure request, search by email under Settings → Data → Personal data. Export or delete all data tied to that person in one click.

Best practices

• Review conversations weekly — 20 minutes a week catches most knowledge gaps.
• Tag high-intent conversations to track outcomes into your CRM.
• Export monthly for offline analysis or investor reporting.

Frequently asked questions

Can I share a single transcript with a colleague?

Yes. Each conversation has a Share link that grants read-only access to any workspace teammate.

Are transcripts used to train shared models?

No. Transcripts stay in your workspace and are never used for cross-customer training.

Can I delete a single conversation?

Yes — from the conversation detail view, or via DELETE /api/v1/conversations/{id}.