What counts as a conversation on Reality Twin?

Reality Twin meters usage by conversation, not by message. This article explains exactly what counts, what doesn't, and how overages work — so you can size a plan confidently and never be surprised by a bill.

The definition

A conversation is a single visitor session with your AI Twin — regardless of how many messages are exchanged. A session ends after 30 minutes of inactivity or when the visitor explicitly closes the widget. If the same visitor returns the next day, that is a new conversation.

What does not count

• Widget loads without any message sent — a browser opening the page but never chatting is free.
• Bot and crawler traffic — filtered automatically using user-agent and behavioural heuristics.
• Test conversations from your own admin dashboard — the Test panel is unmetered.
• Duplicate sessions from the same visitor within 30 minutes — treated as one.

How to see your usage

Settings → Billing → Usage. The dashboard shows daily and monthly usage with a projection for the current period, so you can spot ramp-ups before they hit the cap.

Overages

You'll get an email at 80% and again at 100% of your monthly quota. Above 100%:

• Default — the twin keeps answering. Overage is billed at the per-conversation rate on your plan and invoiced at month end.
• Hard cap — turn overages off under Settings → Billing. Above 100%, the widget shows a soft "we'll be back" message.

Choosing the right plan

• Small marketing site — Free or Starter.
• Product site with active blog — Starter.
• SaaS with active support — Pro.
• High-traffic ecommerce — Pro or Enterprise.

Frequently asked questions

Are handoff conversations counted?

Yes — a handoff is one conversation regardless of how long the human takes over.

Do multi-twin conversations count once or per twin?

Per twin. If a visitor talks to two twins on the same site, that's two conversations.

Can I roll unused conversations to next month?

No. Conversations reset each billing period.